Poor Design

I’m a Mediacom subscriber. They’re the only cable modem choice in town and DSL just doesn’t have the speeds that I want out in my area. So, for internet, they’re the best option I have. They have a customer portal that is less than impressive. In fact, every time I use it I want to cancel my account. It annoys me that much.

Why I hate the Mediacom portal

  1. One of my biggest pet peeves is that I cannot setup my credit card to be charged on a monthly recurring basis through the portal. They can accept a one time payment, but not recurring. In order to set up recurring payments, I have to call a customer support representative. When you call them, they cannot take your information either. Uh…what? Instead, they send you a form to fill out and send back in. If the process is to fill out a form and send it in via snail mail, let me DOWNLOAD THE FREAKING FORM ONLINE!!!!!
  2. I can however place a one time payment at any time. However, you can place a one time payment multiple times and the owed amount never gets updated. For example, I apparently paid my bill online multiple times last month. So this month I owed a pathetic amount of $11.08. Which I paid several hours ago. Yet, when I go back to look at my balance, lo and behold, it appears that I still owe $11.08. Maybe I should pay it again.

Mediacom Pay Bill Screen

An olive branch

While I appreciate being able to pay my bill online, I get extremely frustrated by the design and meager abilities of the portal. As a programmer, I find the whole site frustrating to use and annoying that it hasn’t been updated or fixed in quite a while.

If someone from Mediacom happens to find this post, please feel free to contact me about a consulting engagement (use the Call Me option on the right). Not only will I be able to help you identify what is wrong, I can probably just fix the problem for you as well. It will be better for both you and your customers.

Matt Patterson avatar
About Matt Patterson
Husband, Father of 3, Programmer at heart, spends his days running ridiculously large data centers in the midwest.